Frequently Asked Questions

The Answers You Need

What are the payment options?

We Accept Paypal, Card Payments, and Clearpay.

What is your return policy?

Thanks for purchasing our products at operated by Atara Cosmetics.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.

Do you offer gift cards?

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Are your lashes definitely Vegan & Cruelty free?

YES. Of course, we would never false advertise a product, we do not agree with selling mink products due to the cruelty involved. Besides, mink lashes are usually quite expensive. A lot of companies will advertise “Cruelty free” mink lashes. This is not possible and would highly recommend you doing your own research on this topic. 
We are glad to say that we have never used real mink in our products and will always use 100% ethical and synthetic materials. This means that our mink lashes are always 100% cruelty-free!

How are they so soft?

All our products are made of safe, high-quality spandex like synthetic materials. Mink eyelash extensions are made to look and feel as soft as real mink fur, but still made of safe and cruelty-free synthetic material. Usually when people hear “Synthetic” they imagine a really hard stiff eyelash, but with the revolving technology these days we are now able to offer such silky effect lashes & most customers cannot tell them difference from our 4D effect to a real mink lash because they are so fluffy. 
Real mink also does not maintain its curl well and often needs to be curled again after washing the lashes. At our point of view, we see that there are millions of reasons why PBT is better than real fur, and no we have reason at all to use real mink fur in eyelashes.